Public Sector · Case Study

Nepal Govt. Automates Multi-Dialect Citizen Support

How a provincial digital hub serves 5M+ citizens in 12+ regional languages using SUPREME AI

Provincial Government Body (Serving 5.3M citizens)

12+ Dialects

Seamless support across Maithili, Bhojpuri, Tharu, Newari, and more

5M+ Citizens

Empowered with instant access to government services via natural language

94% Accuracy

In context-aware intent classification of regional idioms and proverbs

Real-Time

Average wait time reduced from 2 days to under 5 seconds

The Challenge

The Provincial Government Digital Hub struggled to provide timely, accurate information to a diverse population across 12+ dialects (Maithili, Bhojpuri, Tharu, etc.). Citizens faced long wait times at physical centers and high rates of misinformation via non-literate social channels. Official documentation was often only available in formal Nepali, creating barriers to essential government services.

The Solution

Deployed the "Thethi" AI Engine, built on SUPREME AI's multi-model architecture, specifically fine-tuned for regional Nepali dialects. Created a 24/7 automated WhatsApp and web-based inquiry portal that handles citizen questions on everything from land registration to medical services in their native language.

Implementation

Timeline

10 weeks from mandate to full rollout

Team Size

4 developers, 12 regional language leads, 1 AI engineer

Models Used

Thethi-Regional-LLM, GPT-4o, Claude 3.5 Sonnet

SUPREME AI's ability to understand regional nuance transformed the citizen experience. We aren't just automating — we are enabling local identity and equitable access to information.

AKM

Aman Kumar Mahato

Chief Digital Officer, Provincial Govt Hub

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